Customer Outcomes Questionnaire

Updated January 2026

Please rate the following statements based on your experience with Stars.
Scale: 1 = Strongly Disagree, 5 = Strongly Agree

A. Access & Onboarding

A.1 Referral and initial contact process was clear. A.2 Consultation helped me understand my child’s needs. A.3 Waiting time was reasonable.

B. Individualised Support & Outcomes

B.1 My child’s needs are clearly understood. B.2 Goals are appropriate and individualised. B.3 I have observed positive progress. B.4 Sessions are meaningful and well structured.

C. Communication & Partnership

C.1 Staff communicate clearly and respectfully. C.2 I receive regular updates. C.3 I feel involved in decision-making.

D. Staff Professionalism & Care

D.1 Staff treat my child with dignity and respect. D.2 Staff demonstrate professional knowledge. D.3 I feel confident in my child’s safety.

E. Inclusion & Equity

E.1 Stars provides an inclusive environment. E.2 My child’s differences are respected. E.3 Cultural and family values are respected.

F. Environment & Facilities

F.1 The centre is clean and safe. F.2 Spaces support my child’s needs.

G. Overall Satisfaction

G.1 Overall, I am satisfied with the services. G.2 I would recommend Stars to other families.

H. Open Feedback

What has worked well? What could we improve? Additional comments:

Feedback Code

I agree to the Guidelines for Submission of Complaints and Feedback.

Customer Outcomes Questionnaire